Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
1. Information We Collect
At Neuronsage, we collect information that helps us provide better cost management services to our clients in Taiwan and internationally. We're transparent about what we gather and why we need it.
Personal Information
- Your name, email address, and phone number when you contact us or register for our services
- Company information including business name, industry, and size
- Professional details relevant to cost management needs
- Communication preferences and language settings
Financial and Business Data
When you use our cost management platform, we collect financial data necessary to provide our services. This includes expense records, budget information, and cost analysis data that you choose to share with us. We only collect what's essential for delivering effective cost management solutions.
Technical Information
- IP address and browser information for security and service improvement
- Device type and operating system to optimize our platform performance
- Usage patterns within our cost management tools to enhance user experience
- Login timestamps and session data for account security
2. How We Use Your Information
We use your information solely to provide exceptional cost management services and improve your experience with Neuronsage. Every piece of data serves a specific purpose in helping you achieve better financial control.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Contact Information | Communication and account management | Duration of business relationship + 3 years |
| Financial Data | Cost analysis and management services | 5 years for tax compliance |
| Usage Analytics | Platform improvement and user support | 2 years from collection |
| Technical Logs | Security monitoring and troubleshooting | 1 year maximum |
Important Note: We never sell your personal information to third parties. Your data is used exclusively to provide cost management services and improve your experience with our platform.
3. Data Sharing and Third Parties
We work with carefully selected partners to deliver comprehensive cost management solutions. Here's exactly when and how we might share your information.
Service Providers
We partner with trusted technology providers for cloud hosting, data analytics, and customer support tools. These partners operate under strict data processing agreements and can only use your information to help us serve you better. They're located primarily in Taiwan, Singapore, and the EU, ensuring strong data protection standards.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or regulatory authorities. This includes compliance with tax regulations, financial reporting requirements, or legitimate law enforcement requests. We always review such requests carefully and share only the minimum information necessary.
Business Transfers
If Neuronsage undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll receive advance notice of any such change and information about your choices regarding your data.
4. Your Privacy Rights
You have significant control over your personal information. We've made it straightforward to exercise these rights and get the support you need.
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal information in your account at any time through our platform or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and active service agreements.
Data Portability
Export your data in a structured format if you decide to move to another cost management platform.
Limit Processing
Request restrictions on how we process your information while maintaining essential service functionality.
Withdraw Consent
Opt out of marketing communications or withdraw consent for non-essential data processing at any time.
To exercise any of these rights, simply send us an email at support@neuronsage.com or call +886225555803. We typically respond within 48 hours and complete most requests within 30 days.
5. Data Security Measures
Protecting your financial and personal information is our top priority. We've implemented multiple layers of security to safeguard your data against unauthorized access, breaches, and misuse.
Technical Safeguards
- 256-bit SSL encryption for all data transmission between your device and our servers
- Advanced firewall protection and intrusion detection systems
- Regular security audits and penetration testing by independent third parties
- Multi-factor authentication for all user accounts
- Automated backup systems with encrypted storage
Physical Security
Our data centers in Taiwan feature 24/7 physical security, biometric access controls, and environmental monitoring. Only authorized personnel with verified backgrounds can access server areas. We maintain redundant systems across multiple secure facilities to ensure data availability and protection.
Staff Training and Access Controls
Our team members receive regular privacy and security training. Access to personal information is granted on a need-to-know basis only, with all access logged and monitored. We conduct background checks for employees handling sensitive financial data and require signed confidentiality agreements.
6. International Data Transfers
While Neuronsage is based in Taiwan, we sometimes need to transfer data internationally to provide comprehensive cost management services and maintain business partnerships.
Transfer Safeguards
When we transfer your data outside Taiwan, we ensure adequate protection through several mechanisms. We use standard contractual clauses approved by data protection authorities, work only with partners who meet international security standards, and maintain the same level of protection regardless of data location.
Approved Destinations
- European Union countries with adequate data protection laws
- Singapore for regional processing and analytics
- Japan for technology partnerships and system integrations
- United States for specific cloud services with appropriate safeguards
You can request specific information about data transfers affecting your information by contacting our privacy team. We're happy to provide details about the safeguards in place for your data.
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform and provide personalized cost management insights. Here's what we collect and why.
Essential Cookies
These cookies are necessary for our platform to function properly. They remember your login status, security preferences, and basic settings. You cannot disable these cookies without affecting platform functionality.
Analytics Cookies
We use analytics cookies to understand how you use our cost management tools. This helps us identify popular features, optimize user workflows, and improve overall platform performance. These cookies don't identify you personally but provide aggregate usage statistics.
Preference Cookies
These cookies remember your customization choices, such as dashboard layouts, report formats, and notification preferences. They make your experience more efficient by maintaining your preferred settings across sessions.
You can manage cookie preferences through your browser settings or our platform's privacy controls. Disabling certain cookies may limit some features but won't prevent you from using our core cost management services.
8. Children's Privacy
Neuronsage's cost management services are designed for businesses and adults managing financial responsibilities. We do not knowingly collect personal information from children under 16 years of age.
If we become aware that we've inadvertently collected information from a child under 16, we'll delete that information immediately. Parents or guardians who believe their child has provided us with personal information can contact us at support@neuronsage.com for immediate assistance.
Our platform includes age verification mechanisms during registration to prevent underage access. Business accounts require verification of legal capacity to enter into commercial agreements.
9. Policy Updates and Notifications
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. We're committed to keeping you informed about how we handle your information.
How We Notify You
- Email notifications for significant changes that affect your rights or data handling
- Platform notifications when you next log in to your account
- Updated policy posted on our website with highlighted changes
- Advance notice period of at least 30 days for major policy revisions
For minor updates like clarifications or formatting changes, we'll update the "Last Updated" date at the top of this policy. Major changes will trigger direct notifications and may require your renewed consent for continued service.
Your Options
If you disagree with policy changes, you can contact us to discuss your concerns or exercise your right to data deletion before the changes take effect. We value long-term relationships and will work with you to address reasonable privacy concerns.
Contact Our Privacy Team
Have questions about your privacy rights or how we handle your data? Our privacy team is here to help with clear answers and practical solutions.
Banqiao District, Shijian Rd
157-1號2樓
We typically respond to privacy inquiries within 48 hours and resolve most requests within 30 days. For urgent concerns, please call us directly during Taiwan business hours (9:00 AM - 6:00 PM, Monday through Friday).